The Pensions Advisory Service: Findings from user testing of the website
Working Paper No. 71
by Jaime Wales
The Pensions Advisory Service (TPAS) is an independent non-profit organisation that provides free information, advice and guidance to members of the public on a wide range of pensions matters. The service is free to the general public and sustained by a nationwide network of volunteer advisers who in turn are supported by technical and administration staff. All advisers at TPAS are pensions professionals with experience in the pensions industry. TPAS is an independent organisation that is funded by grant-in-aid from the Department for Work and Pensions (DWP). This study looks at the TPAS website which provides comprehensive information and guidance around pensions.
July 2009
ISBN 978-1-84712-605-4
The Pensions Advisory Service: Findings from user testing of the website
