Access to information and services for older people – the joined-up approach
Working Paper No. 53
This report is based on interim findings from the evaluation of the LinkAge Plus pilots. It describes the innovative approaches to improving information and access to services for older people in the eight pilot areas. The pilot responses have included electronic information systems joining up information from partners; leaflet-based self-check lists; a council-wide IT system offering older callers additional services such as a home security check; an operational partnership whereby a range of service providers complete a simple checklist on each other's behalf when they visit a client and then refer for further services; network or neighbourhood centres extending the type of services they offer; and outreach in both urban and rural areas to reach the most isolated.
The report is the first in a series of three thematic reports to be published in 2008 with a final overarching report due in March 2009.
June 2008
ISBN 978 1 84712 403 6
Access to information and services for older people –
the joined-up approach
