Research and analysis

Communicating with customers approaching retirement (RR702)

This research aimed to identify the communication and information needs of customers approaching retirement.

From:
Department for Work and Pensions
Published
1 October 2010

Documents

Communicating with customers approaching retirement (RR702): report

Ref: ISBN 978-1-84712-862-1

PDF, 392 KB, 55 pages

View online

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Communicating with customers approaching retirement (RR702): summary

PDF, 103 KB, 4 pages

View online

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

By Sarah Jenkins and Jerry Latter

This research aimed to identify the communication and information needs of customers approaching retirement. The key aims of the research were to investigate customers’ views on:

  • retirement and being a pensioner
  • financial planning for retirement
  • knowledge of State Pension and other Pension, Disability and Carers Service (PDCS) products
  • communications from PDCS.

The study consisted of 18 discussion groups in total across two waves of research conducted in November 2008 and March 2010 across England and Wales. This report presents the findings and recommendations from the study on how PDCS could provide relevant, timely and effective communications.

Published 1 October 2010