RR 627 Pathways to Work: The experiences of new and repeat customers in Jobcentre Plus expansion areas
by Oliver Hayllar, Tanja Sejersen, Martin Wood
The Pathways to Work pilots were introduced for new and repeat incapacity benefit (IB) claimants from October 2003. Following its introduction in pilot areas, the programme was rolled out to Jobcentre Plus 'expansion' areas in three phases from October 2005. This report presents findings from a survey of new and repeat IB customers who were included in the first two phases of the expansion of Pathways to Work.
This study was conducted by the National Centre for Social Research, and provides a description of the customer profile, their experiences of involvement with Pathways to Work, their work and other outcomes. The report also presents specific analysis on the role of partners, the experiences different age groups and those customers with mental health conditions, and draws comparisons with customers in the pilot areas throughout.
February 2010 158 pages 297x210mm
ISBN 978-1-84712-701-3
(1 MB)