RR 625 The Social Fund: Customer experiences and perspectives: Qualitative research with Jobcentre Plus customers
by Ashfa Slater
This report, produced by ECOTEC, was commissioned by the Department for Work and Pensions to explore Jobcentre Plus customers' understanding and experiences of the Social Fund, particularly the discretionary elements, i.e. Crisis Loans, Budgeting Loans and Community Care Grants. Customers' views were also sought on alternative ways in which the discretionary Social Fund might be administered. The findings in this report are based on primary qualitative research using data from 100 Jobcentre Plus customers; 50 from depth interviews and 50 from focus group participants. Understanding more about our customers' perspectives on a scheme which was first set up in 1986, will help inform any long-term reform of the Social Fund.
March 2010 88 pages 297x210mm
ISBN 978 1 84712 694 8
(288 KB)