A scoping study on the added value of a longitudinal survey of working age customers of Jobcentre Plus and the Pension, Disability and Carers Service
By: Gareth Morrell, Jon Hales, Matt Barnard, Clare Tait andd Sarah Tipping
The Department for Work and Pensions (DWP) has developed a comprehensive approach to compiling knowledge of its various client groups, drawing largely on administrative records and commissioning programme specific survey research. There remain, however, limitations in using this data related to how it is collected and gaps in the types of data that can be obtained through administrative processes. This study aimed to scope the potential added value of a proposed longitudinal quantitative survey of working age customers of Jobcentre Plus and the Pension, Disability and Carers Service in terms of increasing the Department's understanding of, and improving outcomes for, its customer base.
This report is based on qualitative research conducted by the National Centre for Social Research with key stakeholders within DWP. A series of workshops and telephone interviews were conducted with staff responsible for generating existing data, as well as researchers and analysts. Firstly, the research aimed to establish the key research priorities and data requirements of analysts in the Department, the sources currently used to address these priorities and the gaps in, and limitations of, the existing data. A second set of objectives aimed to identify what the key strategic aims for the proposed longitudinal survey should be and how the survey could be designed and practically implemented to add value to the Department's existing data and research sources.
November 2009 88 pages 297x210mm
ISBN 978-1-84712-650-4
(325KB)