Research and Statistics

Housing Benefit / Council Tax Benefit Performance Measures

The links below include the latest in a series and some earlier reports. Reports not listed can be obtained from the contact point given in the individual Adobe Acrobat documents.

The links below load files stored in the Adobe Acrobat (.pdf) format, and thus will require that you have a copy of the Adobe Reader on your machine. This is free and can be downloaded by going to the link below. Note also that some files may take a while to load, depending on their size and the speed of your connection. Other links are to Excel workbook files and require either Microsoft Excel, or compatible spreadsheet application, or Microsoft Excel Viewer. The Viewer is free and can be downloaded by clicking on the link below.

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Historical publications

The statistics available below are based on the Single Housing Benefit Extract (SHBE) data source. SHBE is a monthly electronic scan of claimant level data direct from Local Authority computer systems. It has been designed to provide sufficient information for all current and future statistical purposes and is now the single source of HB & CTB data. The data below cover the period from Q1 2009/10 onwards.

The historical data for the period 2003/04 to 2007/08 are below. The methodology and derivation of these statistics is not comparable with the latest publication of Right Time Indicator statistics, released on 31st March 2010. The figures below use a different data source and methodology. For further detail on these statistics see the introduction below.

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Housing Benefit & Council Tax Benefit Quarterly Claims Processing Performance Statistics

  • Housing Benefit Performance Statistics (Introduction) - Claims Processing (76Kb)  word

    • Housing Benefit & Council Tax Benefit Quarterly Security Performance Statistics

  • Housing Benefit Performance Statistics (Introduction) - Security (86Kb)  word

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