| DSO 7 Indicators |
| Indicator 1 |
Ease of access: The level of customer satisfaction with the ease of access to DWP services |
| Indicator 2 |
Treatment: The level of customer satisfaction with feeling respected and valued |
| Indicator 3 |
Timely response: The level of customer satisfaction with the timeliness and responsiveness of service |
| Indicator 4 |
Right outcome: The level of customer satisfaction with the outcome |
| Indicator 5 |
Effective Contact: The proportion of customer contact that is necessary to enable customer needs to be met |
| Indicator 6 |
Employer satisfaction: The level of employers’ satisfaction with the services we provide them |
